FAQs

YOUTU is an OEM & ODM footwear supplier and exporter, offering customized solutions for global brand, wholesalers and retailers.

Our headquarters and production bases are in Wenzhou, China. We also outsource production to Guangdong, Sichuan, Fujian and other provinces.

We have over 25 years of production management experience from working at Aokang, one of China’s leading shoe manufacturers. And our export company was founded after 2025, our team focusing on global markets and supplying cost-competitive and high-quality footwear.

Our partner factories can produce millions of pairs of shoes yearly. We have expandable production lines to fulfill large bulk orders.

We mainly export to Europe, the US and CIS countries. We also welcome clients whorldwide and aim to build solid partnerships with more countries.

Our clients include international brand, private lable importers, wholesalers, e-commerce platforms etc.

We select premiun raw materials and carry out strict QC with innovative designs, providing robust and sustainable OEM & ODM solutions.

Yes, we support samll trial orders and lage mass production, serving enterprises of all sizes.

Yes. All our partner factories comply with BSCI, SEDEX, ISO, and other international standards to meet global requirements.

Yes, we maintain deep cooperation with multiple professional development teams to respond quickly to customer requirements.

Sure, we warmly welcome customer visits and offer online factory tours for all global partners.

Our team speaks English, Chinese, Russian and other major languages to ensure seamless global business communication.

Yes, we customize electronic catalogs according to customers’ specific requirements.

We mainly focus on B2B cooperation with global importers and wholesalers.

Our MOQ is flexible and varies by ithem, generally ranging from 200-500 pairs per model.

Yes, we launch seasonal shoe collections based on varying global market demands.

Our core value is delivering cost-effective quality and innovative sustainable footwear. We cooperate with global clients based on transparency and mutual trust.

Yes, we provide full one-stop OEM solutions covering design, sampling, mass production, branded packaging and shipment.

OEM: you provide designs, we manufacture.
ODM: We supply ready-made designs for your brand customization.

We select suitable manufacturing processes based on your brand positioning and budget requirements, including cementing, injection molding and vulcanization.

We serve global fashion brands, online sellers, wholesalers, emterprise buyers.

Yes, we help develop ideal product lines based on your requirements.

Yes, we make samples strictly based on your design.

Normally it takes 5–14 days, subject to design complexity and sample quantity.

Normally 25-45 days after sample confirmation, depending on design complexity and order volume.

Flexible MOQ, 200-500 pairs per style. It’s negotiable for startups.

Most factories can do this, and we also customized exclusive shoe line for your brand.

Yes, we support customize packaging with your logo, including shoebox, dust bags, hangtags and other accessories.

Yes, mixed styles are acceptable once MOQ requirements are met.

Yes, we handle quality claims, replacements and provide long-term customer support.

We suggest signing formal NDA agreements to keep your designs strictly confidential throughout the whole OEM project.

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We use cow, sheep, pig, deer genuine leather, suede, synthetic leather, fabrics, and other recycled materials, all sourced from certificated suppliers.

We prioritize eco-tanned leather, recycled fabrics and biodegradable materials.

Yes, we provide vegan-friendly footwear made of PU, microfiber and other durable materials for more options.

All our materials go through abrasion resistance, tensile and waterproof tests.

We test all materials in compliance with REACH, Intertek and national safety standards to meet relevant requirements.

We apply color-fast treatment to prevent fading and keep the shoe color bright and long-lasting. For glue peeling prevention, we use high-quality formulated PU adhesive to secure firm bonding.

We commonly use breathable genuine leather, soft textiles and sweat-wicking microfiber for shoe linings.

We adopt professional leather softening craftsmanship with premium raw leather to produce supple, comfortable, flexible and durable leather.

Yes, we develop cushioned insoles tailored to foot shapes with customer brand logos per customized design requirements.

We customize outsoles in various materials, shapes, thicknesses and embossed logos as per customer requirements.

We follow strict unified quality control procedures from raw material inspection through to final packaging.

The MOQ per style ranges from 200 to 500 pairs, depending on material and design complexity.

Yes, mixed styles and colors are acceptable as long as the total quantity meets the MOQ requirement.

Yes. Mixed styles are available if each item hits its individual MOQ or the total order quantity meets the minimum requirement.

Yes, we accept trial orders starting from 200 to 300 pairs.

Yes, startups are welcome. We offer flexible MOQ and customized ODM & OBM support.

Yes, we have popular styles in stock at wholesale prices with fast delivery.

Sample orders take 7 to 10 days, while bulk production needs 25 to 45 days.

Yes, a deposit is needed. Normally 30%~50% deposit is required, with balance settled before shipment. For long-term regular clients, we can offer flexible payment terms with credit period.

Modification is available before production starts, yet order cancellation will incur relevant compensation charges.

We accept T/T and L/C for bulk orders.

Yes, favorable discounts are available for bulk orders.

Yes, we update production and logistics status in real time.

We provide air freight, sea freight, courier service and Eurasian railway transportation.

Air freight: 7-10 dyas
Sea freight: 25-40 days
Express delivery: 3-7 days

Yes, we can arrange DDP or door-to-door service as requested.

Either option is available. We can arrange transportation ourselves or cooperate with your appointed forwarder.

Yes, we supply relevant export documents and assist with customs clearance.

We support EXW, FOB, FCA, CIF, CFR, DDP and other international trade incoterms.

Yes, we can take out comprehensive cargo insurance per clients’ requirements.

Yes, we monitor the whole process from production to shipment in real time and update you promptly.

Yes, cargo consolidation helps cut logistics cost and improve efficiency.

Yes, partial delivery is available upon your request.

We provide commercial invoice, packing list, bill of lading and other customs-related certificates as needed.

Goods are mainly dispatched from Shanghai, Ningbo, Shenzhen and Qingdao ports.

We accept returns for all quality defects within 7 to 15 days after goods receipt.

Customized items are generally non-refundable. Yet we can negotiate mutually: we arrange partial returns for defective pieces once the defect rate hits the agreed threshold, provided valid evidence of quality defects is submitted.

You can directly contact our after-sales team and send relevant photos and videos as proof.

Yes, free replacement or refund will be offered once defects are verified.

We cover freight fees if defects result from our production flaws; otherwise, the buyer takes charge of the expense.

Yes, we offer a 3 to 6-month warranty for footwear based on different product types.

We provide replacement or supplementary shipment for standard size errors. No return or exchange is available for customized sizes.

Samples cannot be returned, but revisions are available before you place bulk orders.

Yes, we will propose repair or compensation solutions according to specific problems.

Please submit the purchase document and defect records for our processing.

Deposit is non-refundable once production commences.

Notify us within 48 hours, and we will arrange replacement or compensation.

We reply within 24 hours, investigate defective goods based on customer’s evidence and offer solutions promptly.

We follow up with clients via email surveys and interviews to collect detailed images and videos of defective goods. If further confirmation is needed, customers may ship the faulty goods to our warehouse for inspection, then we verify and resolve relevant claims.

Yes, we support OEM and ODM cooperation with global clients.

We welcome distributors worldwide with flexible cooperation terms.

Yes, we cooperate with emerging and established fashion brands to develop innovative co-branded products.

Yes, we welcome wholesalers and supply products at competitive prices.

Yes, we provide exclusive design support for long-term partners.

Yes, we work with multiple platforms including Amazon, Ozone, Wildberries, Shopify, WooCommerce and etc.

We support startups with flexible MOQ and customized product development services.

Yes, we sign NDAs to safeguard clients’ exclusive design solutions.

Certainly. All production details are open for inspection prior to orders.

Just get in touch with our sales team to discuss your requirements and cooperation modes.

We accept T/T, PayPal, L/C and other local payment options upon negotiation.

We provide 30 to 60 days credit terms for long-term cooperative partners.

30% deposit, the remaining 70% balance settled before shipment.

Installment payment can be arranged for large orders.

We will provide PI prior to production.

CI comes with customs declaration documents and serve as key paperwork for customs clearance.

We can provide all electronic invoices upon request.

We accept USD, EUR, GBP, CNY and other various currencies.

Unless otherwise agreed, all bank charges shall be borne by the buyer.

Yes, official receipts will be issued for all completed payments.

Yes, third-party escrow and secure payment options are available on your request.

Yes, L/C and third-party insurance guarantee are accepted and recommended for large orders.

We resolve disputes in accordance with the purchase contract and trade guarantee terms.

Yes, we entrust SGS to conduct tests on durability, safety and raw material authenticity, and all items pass relevant inspections.

Yes, products meeting relevant requirements can obtain CE certification.

Yes, our own and outsourced production complies with ISO9001 quality management system standards

All raw materials undergo strict testing to meet REACH requirements.

Yes, we supply third-party test reports issued by SGS, Intertek and other authorized laboratories.

All our outsourced production has passed BSCI social compliance audit.

Yes, we hold valid licenses for direct export worldwide.

Yes, we can supply MSDS, inspection certificates and other required compliance paperwork.

We keep track of relevant regulations and cooperate with third-party labs for compliance verification.